Privacy Policy
This Privacy Policy explains how Tiggli collects, uses, stores and protects information when you browse our website, create an account, place an order, contact support, request a return or use order-tracking features.
Information We Collect
Depending on how you use Tiggli, we may collect your name, email address, mobile number, billing and delivery address, account details, order history, selected sizes or variants, payment status, device/browser information, support messages and other information you choose to provide.
Return Evidence
When you submit a return request, we may collect the written reason and product photographs you upload. These materials are used to verify the condition of the item, assess eligibility, prevent misuse and maintain a record of the return decision.
Payments
Online payments may be processed by payment service providers such as Razorpay. Payment credentials such as complete card data are generally collected and processed by the payment gateway under its own security and privacy practices. Tiggli may receive transaction identifiers, payment status and limited payment metadata needed to confirm the order, support refunds and maintain accounting records.
Shipping and Order Tracking
To fulfil and track orders, necessary order and delivery information may be shared with logistics technology providers and courier partners, including services integrated through Shiprocket. This may include your name, delivery address, mobile number, email address, order contents, package information and tracking details.
How We Use Information
- To create and manage your account and orders.
- To process payments, refunds and transaction records.
- To prepare, ship and track deliveries.
- To send order confirmations and essential transactional communications.
- To review returns, refunds, complaints and customer-support requests.
- To improve website security, performance and customer experience.
- To comply with lawful obligations and protect against fraud or misuse.
Transactional Communications
We may send service-related communications such as order confirmations, payment updates, shipment/tracking updates, return decisions and refund information using the contact details provided with your order. Marketing communications, where used, are handled separately and subject to applicable consent requirements.
Cookies and Similar Technologies
Tiggli may use cookies or similar technologies required for login, cart, checkout, security, preferences, analytics and website functionality. Browser settings can be used to manage cookies, although disabling essential cookies may affect some features.
Information Sharing
We do not sell your personal information. We may share necessary information with payment processors, logistics/courier providers, email or hosting providers, professional advisers and authorities where reasonably required to operate the service, complete your transaction, protect rights or comply with law.
Data Security and Retention
We use reasonable administrative and technical safeguards appropriate to the nature of the information we process. No internet service can guarantee absolute security. Information is retained only for as long as reasonably necessary for orders, returns, support, accounting, fraud prevention, legal obligations and dispute handling.
Your Choices and Requests
You may contact us to request assistance with your account or personal information, subject to identity verification, record-retention duties and rights available under applicable law.
Children
Tiggli sells kids' apparel, but purchases and account activity should be carried out by an adult or a person legally capable of completing the transaction. We do not intentionally require a child to provide payment information directly to us.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The current version will be published on the website.
Contact
For privacy questions or support, contact Tiggli at support234@tigglytrendz.com or 99446 22330.