Return & Refund Policy
We want the return process to be clear and traceable. This policy explains how eligible Tiggli orders can be submitted for review after delivery and how approved refunds are processed.
Return Window
A return request must be submitted within 1 day (24 hours) from the recorded delivery time shown for the order. The return period is controlled by Tiggli's administration settings and the period displayed here is the current configured return window.
How to Request a Return
- Sign in to your Tiggli customer account.
- Open My Orders and select the delivered order.
- Choose the available return option before the return deadline.
- Enter a clear description explaining the return reason and condition of the product.
- Upload clear product photographs. At least one photograph is required and up to five images may be submitted.
- Submit the request for admin review.
A submitted request is not an automatic approval. The item and evidence are reviewed before a refund is authorised.
Return Evidence
Photographs should clearly show the product, the issue being reported where applicable, relevant labels/packaging where available, and enough detail for the review team to verify the request. Incomplete, misleading or unrelated images may delay or prevent approval.
Eligibility
Return eligibility depends on the order, product condition, stated return reason, evidence supplied, return deadline and any mandatory rights available under applicable law. Where relevant, items should be unused, unwashed and returned with original tags and accessories unless the return relates to a defect, incorrect item, damage or another circumstance protected by law.
Non-Returnable or Restricted Cases
Subject to mandatory consumer rights, a return may be rejected where the return window has expired, the product has been materially used or altered beyond reasonable inspection, hygiene-sensitive restrictions apply and were clearly disclosed, required evidence is missing, the item does not match the supplied order, or the request appears fraudulent or abusive.
Admin Review
Only an authorised Tiggli administrator can approve or reject a return. The customer account displays the request status, approved amount where applicable and any rejection reason or refund reference available from the payment provider.
Refund Amount
For the configured return workflow, the eligible merchandise/product amount is refundable after approval. Shipping/delivery charges and separately recorded tax amounts are excluded from the standard return calculation, except where applicable law requires those amounts or other charges to be refunded. The system never refunds more than the eligible paid merchandise amount for the order.
Refund to Original Payment Source
For eligible Razorpay-paid orders, approval initiates a partial or full refund (as applicable) against the original captured Razorpay payment. The refund is sent back to the original payment source/payment method; customers are not asked to provide a different bank account for the standard automated refund process.
Refund Processing Time
After Tiggli initiates the refund, final credit timing is controlled by the payment provider and the customer's bank/card/UPI provider. The customer dashboard may show the payment-provider refund ID, status or reference when available. Banking settlement times can vary.
Failed or Pending Refunds
If the payment provider reports that a refund is pending or failed, Tiggli may verify or retry the transaction where appropriate. Duplicate refunds are protected against by storing the provider refund information and using supported transaction controls.
Wrong, Defective or Damaged Products
If you receive an incorrect, defective, damaged or materially misdescribed product, submit the request within the available return period with clear photographs and a detailed description. Your rights in such cases remain subject to applicable law and are not reduced by this policy.
Contact
For return or refund assistance, contact Tiggli at support234@tigglytrendz.com or 99446 22330 and include your order ID.