Shipping & Delivery Policy
This policy explains how Tiggli processes, ships and tracks customer orders.
Order Processing
After an order is placed and payment/order validation is complete, the order enters processing. Tiggli prepares the items, confirms package information and creates the shipment through the configured logistics workflow.
Shiprocket and Courier Fulfilment
Tiggli uses Shiprocket integration to manage logistics operations such as serviceability checks, courier selection, shipment creation, AWB assignment, pickup requests, shipping labels, manifests and tracking. The actual parcel is transported by the courier partner selected for the shipment.
Fulfilment Stages
The normal fulfilment sequence is: Order Confirmed → Processing → Shipment Created → Courier/AWB Assigned → Pickup Requested → Dispatched/In Transit → Delivered. Some intermediate courier statuses may vary by carrier.
Shipping Charges
Any delivery charge payable by the customer is shown during checkout. The customer-facing shipping charge may differ from the courier charge incurred by Tiggli for fulfilment. A later courier quotation does not change the amount already paid for a confirmed order unless an adjustment is required and permitted by law.
Delivery Address and Contact Details
Customers must provide a complete, accurate and serviceable delivery address together with a valid mobile number and email address. These contact details may be used for order confirmation, courier coordination and shipment updates. Incorrect or incomplete information may delay or prevent delivery.
Serviceability
Courier availability depends on pickup and delivery pincodes, package dimensions/weight, service type, operational restrictions and the courier network. If the selected delivery location cannot be serviced, Tiggli may contact the customer, offer an available alternative where possible or cancel/refund the order as appropriate.
Estimated Delivery
Estimated delivery information shown by Tiggli or Shiprocket is an estimate, not a guaranteed delivery date. Delays may occur because of courier network conditions, weather, public holidays, remote locations, address issues, regulatory restrictions, force majeure or other events outside reasonable control.
Order Tracking
Customers can track eligible shipments from My Account → My Orders → Track Shipment. Once available, the dashboard displays the courier name, AWB/tracking number, current Shiprocket shipment status and estimated delivery information. The Track Order links on the Tiggli website direct signed-in customers to this account-based tracking flow.
Shipment Updates
Tiggli synchronises shipment information with Shiprocket when tracking details are available. Courier scans may take time to appear, so a newly assigned AWB may initially show limited tracking events.
Delivery Attempts and Undelivered Orders
The courier may contact you or attempt delivery according to its operational process. If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated failed attempts or other delivery issue, the parcel may be returned to origin. Any further action will depend on the circumstances, applicable charges and consumer rights.
Lost, Damaged or Incorrect Delivery
If your parcel appears lost, arrives visibly damaged, or contains an incorrect product, contact Tiggli promptly with the order ID and supporting information. We will review the issue with the logistics partner and apply the appropriate resolution under our Return & Refund Policy and applicable law.
Cancellations After Shipment Creation
Where cancellation is still possible after a Shiprocket shipment has been created, Tiggli processes the cancellation through the logistics workflow so that the website order and courier shipment remain synchronised. A shipment already picked up or in transit may be subject to courier restrictions.
Contact
For shipping or tracking support, contact Tiggli at support234@tigglytrendz.com or 99446 22330 and provide your order ID or AWB number if available.